Migrating from Legacy ShoreTel 14.2 to Mitel MiVoice Connect can be a tricky process. This takes detailed planning and involves end-user training. End users are more affected by this upgrade due to the new MiVoice Connect Client. The new client is one of the biggest changes to the system.
In order to be successful there are detailed steps that need to be followed. You can obtain these by downloading the Migration Guide below:
Please feel free to contact our support team by opening a ticket here. You can also contact Support directly at +1 (800) 800-0353.