Drag and Drop Transfer in MiVoice Connect

In MiVoice Connect, all users have the ability to drag and drop transfer in the Connect client. A simple drag and drop will transfer the call as a blind transfer. A drag, hover and drop will give the user the option to choose a blind transfer, blind conference or park the call.

In ShoreTel 14.2, this feature was only available with an Agent Call Manager, Supervisor Call Manager, or Operator Call Manager.

#Guide #EndUser #MiVoiceConnect

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